Terms of Service

By accessing or using Shotless services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Shotless Ltd., with registered address at 97M Simeonovsko Shose Blvd., Sofia, Bulgaria (Company ID: 208664261).

If you do not agree to these Terms, please do not use our Services. If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

Shotless provides AI-powered product photography and visual content creation services. Our Services include:

• Transforming customer-provided product photos into professional marketing visuals
• Creating lifestyle and contextual product imagery
• Producing short-form product videos
• Providing multiple background variations and style options

All deliverables are created using a combination of artificial intelligence technologies and professional human editing to ensure quality.

Placing Orders:

• Orders can be placed through our website or by contacting our team directly
• All orders require advance payment unless otherwise agreed in writing
• Prices are displayed in EUR and include applicable taxes where required

Payment Terms:

• Payment is due upon order confirmation
• We accept major credit cards and bank transfers
• Payment processing is handled by secure third-party providers

Pricing:

• We reserve the right to modify pricing with reasonable notice
• Quoted prices are valid for 30 days unless otherwise specified
• Custom projects will be quoted on a case-by-case basis

Standard Delivery:

• Starter projects: 48 hours from order confirmation
• Growth and Pro projects: 5 business days
• Partnership projects: As agreed in the service agreement

Express Delivery:

• 24-hour delivery available for an additional 30% fee

Important Notes:

• Delivery times begin after we receive all required materials (photos, brief, brand guidelines)
• Stated deadlines are targets, not guarantees, and may be affected by project complexity
• We will communicate proactively if delays are anticipated

Your Content:

• You retain full ownership of the original photos and materials you provide
• By submitting content, you grant us a non-exclusive license to use it solely for providing the Services
• You represent that you have all necessary rights to the content you submit

Our Deliverables:

• Upon full payment, you receive a perpetual, worldwide, commercial license to use the created content
• You may edit, modify, and adapt the deliverables for your business purposes
• You may use deliverables for resale of your products (e.g., on e-commerce platforms)
• You may NOT resell the deliverables themselves as standalone digital assets

Portfolio Rights:

• We reserve the right to use completed work in our portfolio, marketing materials, and case studies
• This helps us demonstrate our capabilities to potential clients
• If you require confidentiality, please discuss this before placing your order

Revision Policy:

• Revision rounds are included as specified in your selected plan
• Starter: 1 revision | Growth: 2 revisions | Pro: 10 revisions
• Revisions must be requested within 14 days of delivery

Satisfaction Guarantee:

• If you are not satisfied with the final result after using all included revisions, you may request a full refund
• Refund requests must be made within 30 days of final delivery
• Refunds require mutual agreement and are processed to the original payment method or a specified bank account
• Refunds are not available for work that has already been published or used commercially

We reserve the right to refuse service for content that:

• Promotes illegal activities or products
• Contains or promotes weapons, ammunition, or explosives
• Contains adult/pornographic content
• Promotes hate speech, discrimination, or violence
• Infringes on intellectual property rights of third parties
• Contains counterfeit or fraudulent products
• Violates any applicable laws or regulations

If prohibited content is discovered after order placement, we may terminate the project without refund.

Disclaimer:

Our Services are provided "as is" without warranties of any kind, express or implied.

Limitation:

• Shotless shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from the Services shall not exceed the amount paid for the specific project
• We are not responsible for how you use the deliverables after delivery

Exceptions:

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Internet or infrastructure failures
• Third-party service provider outages

In such events, deadlines will be extended by a reasonable period, and we will communicate promptly about any impacts to your project.

By You:

• You may cancel an order before work begins for a full refund
• Cancellation after work has started may result in partial charges based on work completed

By Us:

• We reserve the right to refuse or terminate services for violation of these Terms
• We may terminate for non-payment or submission of prohibited content
• We will provide notice and opportunity to cure where reasonable

Governing Law:

These Terms are governed by the laws of the Republic of Bulgaria.

Dispute Resolution Process:

1. Negotiation: We encourage you to contact us first to resolve any issues informally

2. Mediation: If informal resolution fails, disputes may be submitted to mediation

3. Arbitration: Unresolved disputes shall be settled by binding arbitration in Sofia, Bulgaria, under the rules of the Bulgarian Chamber of Commerce and Industry

The language of arbitration shall be Bulgarian or English, as agreed by the parties.

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website. Continued use of the Services after changes constitutes acceptance of the updated Terms.

The current version of these Terms will always be available on our website.

For questions about these Terms of Service, please contact us:

Shotless Ltd.

97M Simeonovsko Shose Blvd.

Sofia, Bulgaria

Email: legal@shotless.co